Shipping Policy

📦 Shipping

UK Delivery

• Standard UK delivery is available at a flat rate of £6.

• Orders are shipped via Royal Mail Tracked or Special Delivery (fully insured)

• Delivery for ready-to-wear items usually takes 2–5 working days. If required sooner, please contact NK Collection directly.

• Bespoke orders are made to order and typically take 6–8 weeks, unless otherwise agreed. Please check with the team.

International Delivery

• We ship worldwide using secure, tracked, and insured services.

• Shipping costs are a flat rate of £25 for Royal Mail Tracked Shipping and £45 for services such as DHL, FedEx, UPS and DPD are used.

• International customers are responsible for all customs duties, import taxes, and local handling fees.

• Delivery times vary depending on location and service used.

Delays

• While we aim to meet all estimated timelines, we cannot be held responsible for delays caused by couriers, customs clearance, or events outside our control.

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🔄 Returns

Bespoke & Custom Orders

• Bespoke and customised jewellery is made to your specifications and is therefore non-returnable and non-refundable, unless found to be faulty.

Ready-to-Wear Jewellery

• Non-returnable and non-refundable, unless found to be faulty.

• Items must be unworn, in their original packaging, and accompanied by proof of purchase.

• For hygiene reasons, earrings cannot be returned unless faulty.

Faulty or Damaged Items

• If your item arrives faulty or damaged, please notify us in writing within 24 hours of delivery with photographs.

• Once assessed, we will arrange a repair, replacement, or refund as appropriate.

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💳 Refunds

• Refunds will only be issued once returned items are received and inspected.

• Refunds are processed via the original payment method within 14 working days of approval.

• Shipping charges are non-refundable, except where an item is faulty.

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🔧 Repairs

• We offer a 6-month warranty against manufacturing defects.

• Repairs outside of this warranty period may be available for an additional fee.

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📬 Returns Process

To return an item:

1. Contact us at [insert email, we need an info@] with your order number and reason for return.

2. Securely package the item in its original packaging.

3. Send via a tracked and insured postal service to the address provided.

4. Keep proof of postage until we confirm receipt.

We are not responsible for items lost or damaged in return transit.